Tenant Handbook

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  1. Introduction
    1. Welcome
  2. General Building Operations
    1. Property Management Office
    2. Property Management Team
    3. Business Hours
    4. Building Closures
    5. Postal Service
    6. Delivery Services
    7. Elevators
    8. Loading Dock
    9. Stairwells
    10. Amenities
  3. Amenities
    1. Amenities
  4. Tenant Information
    1. Rental Remittance
    2. Tenant Insurance
    3. Parking Procedures
    4. After-Hours Building Access
    5. Designated Persons
    6. Tenant Vendor Requirements
    7. Tenant Graphics
    8. Lobby Electronic Directory
    9. Keys
    10. Moving Policies and Procedures
    11. Move-Out Procedures
  5. Services and Facilities
    1. Standard Building Services
    2. IMPAK Solution
    3. Janitorial Services
    4. Above-Standard Janitorial Services
    5. Carpet Cleaning
    6. Removal of Above-Standard/Extra Trash
    7. Window Cleaning
    8. Pest Control
    9. Above-Standard Building Services
  6. Security
    1. Security Notice
    2. Building Access Control Systems
  7. Tenant Emergency Procedures
    1. Introduction
    2. Fire Procedures
    3. Active Shooter
    4. Medical Emergency Procedures
    5. Severe Weather procedures
    6. Power Failures
    7. Elevator Stoppage
    8. Workplace Violence Procedures
    9. Recovery Procedures
    10. Media Interactions
  8. Rules and Regulations
    1. Rules and Regulations
  9. IT / Telecommunications
    1. IT / Telecommunications
  10. Tenant Improvements and Alterations
    1. Tenant Improvement and Alterations
  11. Forms
    1. Forms

Property Management Office

The Property Management Office is located at 960 Memorial City Way, Suite 300 (next to Memorial City Club).  The office hours are 8:00 a.m. to 5:00 p.m., Monday - Friday. 

All communications regarding any aspect of your occupancy, services required, questions, complaints, etc. should be directed through the Property Management Office. See the Contact Us page for telephone numbers and email addresses.  After hours calls will be answered by our answering service and appropriate personnel will respond to calls.