Tenant Handbook

Standard Building Services

Heating, ventilation or air conditioning, unusual noises, odors and janitorial service requests can be entered into the IMPAK system and will be dispatched to the appropriate management team member.  If a problem is discovered after normal business hours and is an emergency, please contact the Property Management Office and leave a detailed report of the problem with our answering service.  They will contact the appropriate team member to handle your request.

The following are examples of services provided as Building Standard items at no additional cost to tenants:

  • Thermostat adjustments
  • Building standard light bulb changes in tenant spaces and common areas
  • Maintenance and repair of building’s mechanical systems
  • Repair of all base building and building standard fixtures
  • Elevator repairs or adjustments